Return Policy
Return Policy
At Klyra, we want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return under the conditions outlined below.
Return Window
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Returns are accepted within 5 days of receiving your order.
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After 5 days from delivery, we unfortunately cannot offer a refund or exchange.
Eligibility for Returns
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it.
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It must be returned in the original packaging, including any tags, accessories, or manuals.
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Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
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Gift cards
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Sale/discounted items
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Customized or modified products
Return Process
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To initiate a return, please contact us at [your support email] within 5 days of receiving your order.
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Once your return is approved, we will provide instructions on where to send the item back.
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Customers are responsible for return shipping costs. We recommend using a trackable shipping method.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed back to your original payment method within 5–10 business days.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.